1. What is your cancellation policy? We require at least 24 hours’ notice for cancellations or rescheduling of consultation appointments. Please contact us as soon as possible if you need to make any changes to your appointment.
2. Is my consultation information confidential? Yes, we respect your privacy and maintain strict confidentiality regarding all consultation discussions and information shared. Your privacy and confidentiality are our top priorities.
3. How do I pay for my consultation? Consultation fees, if applicable, can be paid securely online via credit card or PayPal. We accept all major credit cards and ensure a safe and seamless payment process.
4. What are the technical requirements for virtual consultations? For video conference consultations, you will need a computer or mobile device with a webcam and microphone, as well as a stable internet connection. Our team will provide instructions for accessing the virtual consultation platform prior to your appointment.
5. How can I contact your team for assistance or inquiries? For any questions, concerns, or assistance, please contact our team at consultations@solar-facts.com or call us at 1-800-SOLAR-INFO. We’re here to help and look forward to hearing from you.